The future of work will demand a sustainable learning culture to leverage technology adoption, keep up with the challenges, and reap the benefits of best practices. Here’s how AI and hyper-automation will impact roles on a daily basis.
With Artificial Intelligence and Hyperautomation, the future of work is changing | Here’s how
By India Today Web Desk: Organisations across industries embarked on technology adoption to overcome the challenges from the disruptions and the economic impact that followed during the road to recovery. Embracing digital business transformation has brought drastic shifts in how organisations operate, redefining roles and enabling employees to leverage the advantages of hybrid working and digital solutions.
Adopting hyper-automation technologies allows organisations to maintain a hybrid workforce of humans and software robots, working together to achieve business objectives. Besides error-proofing functions, limiting resource wastage, improving accuracy, enabling real-time data for decision-making, and resource optimisation, digital transformation journeys improve resilience and business continuity.
Business users are shifting from a pure technology play to a business and technology play, meaning their total dependency on information technology should reduce or disappear.
Artificial intelligence (AI) and low-code solutions seamlessly enable flexibility for business users, transforming roles and making a difference in how people work.
As organisations integrate AI and hyper-automation technologies to strengthen their operations, the significant impacts on future roles are given below:
1. WORKFORCE FLEXIBILITY
Organisations face the dilemma of meeting operational requirements during peak seasons or challenging scenarios requiring additional workforce on short notice. Ensuring job stability is vital for nurturing a sustainable work culture, job satisfaction, productivity, and organizational resilience.
A hybrid workforce can address flexibility by ensuring human job security, while software robots can support flexible operations based on market demands. Furthermore, the digital workforce can expand and meet the bandwidth requirements faster than humans and take up repetitive and complex tasks functioning around the clock without exhaustion.
Future roles will require humans to work closely with the digital workforce, effectively managing and supervising their functions.
AI and automation can also improve the efficiency of people at work by allowing them to make informed decisions leveraged by real-time data and focus on tasks that require cognitive skills, creativity, and innovation. The digital workforce will enable humans to work at their full potential and give organisations the flexibility to meet specific challenges from time to time.
2. MAKING ROLES HUMAN-CENTRIC
While the robotic workforce is not an alternative to humans, it will assist people in delivering their full potential. Human-centric tasks such as relationship building, functions that require cognitive abilities, and empathy will be enhanced with digital support. The digital workforce will be leveraged to make human efforts error-proof and consistent.
To ensure sustainability, technology must enable humans to nurture a happy workplace and effective work-life balance. AI and hyperautomation technologies will encourage humans to work remotely with the flexibility of having complete control over their work.
Further, human intervention will be essential as technologies evolve to realign technology to business goals.
3. CULTURE OF LEARNING
The future of work will demand a sustainable learning culture to leverage technology adoption, keep up with the challenges, and reap the benefits of best practices. AI and hyper-automation will take up tasks and operations, freeing employees to learn and improve skills at work. Learning, up-skilling, and re-skilling will play a pivotal role in improving productivity, job stability, and career longevity.
Learning and up-skilling will significantly shift the focus to people-centric abilities in accelerating innovation and productivity. The learning culture will not be limited to the human workforce but also to software robots to improve productivity levels and procedures from time to time.
This approach may include technology upgradation and combining the right technologies to derive desired outcomes.
As AI and hyperautomation continue to transform businesses across industries, the impact will redefine operations and business processes, demanding significant role changes. While technologies take up areas of core competencies, the resulting changes will make roles more humane, focus on human and cognitive skills, focus on positive work cultures and innovation with an empathy-first approach.
AI and hyperautomation will impact roles on a daily basis, changing how we work, learn, and contribute to the work culture. Hyperautomation has the potential to overcome many challenges in our work but is not a mystical solution to any complicated situation.
There will always be situations where humans are the ultimate savior, and this is where both ends meet, re-establishing balance.
Authored by Vikram Goyal, a Senior Director at Vuram.