The U.S. government could regulate smartphone repairs making them easier to fix
The U.S. would like to see device owners use independent repair shops or turn to DIY
A week after Biden made his comments, the FCC promised to get rid of illegal restrictions on the repair of several products including smartphones. Regulations that the U.S. government would like to see would require a company like Apple to make parts, tools, diagnostics, and repair manuals more available to third-party businesses.
McQueen says that phone manufacturers have worked hard to protect their devices from water and dust. “Smartphone vendors have worked hard to get this to high levels,” he says, “but if devices do have more screw holes and have to be easier to take apart, then would these ratings be compromised or have to be lowered?”
But this raises another issue and McQueen states, “Would some companies still use high-end components across all their models if they know it will be easy to have them repaired or replaced?” He adds that “It could damage a vendor’s brand value if they’re selling products with noticeably inferior components to combat this possibility.”
A move by the government to regulate smartphone repair could save consumers some big-time bucks. “If a $12 chip stops working when your computer battery dies, I could charge a couple hundred dollars to repair it; not the $1,500 Apple charges to fix it,” said Louis Rossmann. The latter is a right-to-repair activist and owns Rossmann Repair Group. On YouTube, he has 1.6 million followers.
Manufacturers hate repairs because they can prevent the sale of a new unit from taking place
Changes pushed by lawmakers could prevent bans on certain components like chips that prevent independent repair shops from buying them. “[New rules would] mean if companies are going to use a certain chip phone, I could buy it so that if a customer’s device dies, I can fix it,” he said.
Gartner’s Pacheco may have come across the real reason why manufacturer’s like Apple want to control the repair process. Pacheco says, “Depending on how the regulation is put forward, it will probably extend or prolong the lifespan of the (broken) device. This means companies will need to entice consumers to switch or upgrade smartphones with better specs and other approaches. They will need to refocus their efforts.”
During a 2019 Congressional judiciary committee hearing, Apple that safety and reliability concerns over repairs are why the company keeps such a tight grip over the process. And in a comment that not too many believe to be true, Apple said that it doesn’t turn a profit on repairs.