Pop star Taio Cruz says social media sites need to “change their practices”, after his experience on TikTok left him with “suicidal thoughts”.
The singer quit the video-sharing app last month, after other users left “hateful” comments under his posts.
He says TikTok’s algorithms created a “feedback spiral” that amplified negative reactions, prompting more and more users to target him.
“It was like an ambush,” he tells the BBC in an exclusive interview.
The London-born singer rose to fame in the late 2000s, scoring number one singles in the US and the UK with hits like Dynamite and Break Your Heart.
After a break from the music industry, he joined TikTok in September and quickly gained 85,000 followers – but says he was almost immediately targeted by abusive comments.
“I think there’s a mob mentality that happens in comment sections,” he explains. “A lot of the time people will see something, then look at the comments to give them the answer of how they should feel about it, or how they should behave.
“And I think that’s really what happened with with my stuff. I was making fun videos, then someone decided to be toxic – and a bunch of other people decided, ‘Oh, I’m gonna join in on that.'”
One user accused him of “begging for clout”, and another claimed he had deleted critical comments – an allegation he maintains is untrue.
“I didn’t lie [but] I can’t prove a negative,” he says. “It’s like you’re being prosecuted for a crime you didn’t commit.”
The negative comments had a snowball effect, with more and more people piling into Cruz’s mentions. The singer says the platform’s design enables that sort of behaviour.
“Tik Tok really emphasises making users’ content go viral through their ‘For You’ page – and it has this sort of feedback loop or a feedback spiral.
“So if you create a piece of content, then someone else creates content from your content, it loops over and over and over again.”
That means “if someone says something good, it’s a positive loop, but if somebody uses it badly, the exact same thing happens in the negative way.”
Just a few days after joining TikTok, the star deleted all his posts and signed off. All he left behind was a statement explaining the toll the experience had taken on him.
“My body was shaking and I had suicidal thoughts,” he wrote. “I pride myself on being mentally resilient so the fact that I felt that way, shocked even me.”
Looking back, he says “the reason I had those thoughts and that level of depression and that level of anxiety [was] the injustice of it.
“Everyone’s screaming at you going, ‘He’s a witch,’ and you’re like, ‘I didn’t do the black magic,’ and they’re like, ‘Well, he’s a witch anyway’. So it was horrible. I’m not a fan.”
The musician previously established his own social media platform – KeWe – which offered users much greater control over who could see and respond to their posts.
“I wanted to create a landscape that was comment-free, that kind of fixed the issues that social media has created,” he says. However, the app failed to attract the level of investment needed to compete with Twitter, Facebook and Instagram, and ultimately shut down.
“Unfortunately,” he concludes, “the only way to fix this is for the current platforms to change their practices”.
Responding to his comments, a spokesperson for TikTok said: “We’re huge fans of Taio and we were extremely disappointed that he experienced negativity from a limited number of users.”
They added that the platform had “a zero tolerance approach to bullying and harassment” and had spoken to Cruz about how to “improve the experience for all users”.
The app already filters offensive words out of comments and recently announced a new policy on countering hate.
‘Not the biggest fan of fame’
A month after his untimely exit from TikTok, Cruz was upbeat and confident as he spoke to the BBC from Los Angeles.
Having put the drama behind him, he is about to release a new song called 2020 – which is essentially a diss track aimed at the last 10 months.
“No more inspiration, no more motivation,” he sings. “No more interactions, no more holding hands.” In the chorus, Cruz advises 2020 that it has outstayed its welcome – using language unprintable here.
“The explicit version is the default.” he laughs. “It’s definitely how I feel.”
The song came to him late one night, and he created the basic track on his laptop “in bed, in my pyjamas”.
It comes eight years since Cruz last had a hit single – around the same time he performed at the closing ceremony of the London Olympics.
In the meantime, he’s written for other artists – including Olly Murs and Nick Jonas – and launched his own tech startup, whose latest product is Vollume, an app that allows musicians to share and collaborate on music in the cloud, rather than emailing files back and forth.
Stepping away from the limelight was an easy decision, the singer maintains.
“I’m just not the biggest fan of the fame,” he says. “So I moved to LA, I bought my own house, I nested, if you will.”
“We had a couple of big number one songs in the UK and a number one in America, so I feel happy that I achieved that and I don’t necessarily crave the rat race, where I feel like I need to constantly maintain that position.”
“Obviously a lot of people care about fame and image nowadays, especially with social media. So if I’m not out there being famous, people perceive that as you fell off or something went wrong. But to each their own. I don’t feel that way.”
He’s unsure whether the new single heralds a second phase of his music career.
“My managers just said, ‘We need to put this out,” he confesses. “I don’t know if I’m gonna be out there performing or anything.
“But I think it’s okay to put out music, and let other people who feel the same way have this song, so they can enjoy it and party to it or whatever.”
He has other songs in his armoury – including another pandemic anthem called Wash Your Hands – but his experiences on TikTok reinforced his reticence about being in the public eye.
“I consciously took a step back from doing things publicly and so it was quite telling that, as soon as I decided to put myself back in the ring, it got so negative,” he says. “But being able to to create artistically can be a little bit cathartic. I let some of it out on record.
“So I don’t know what I’ll put out next, or when I’ll put something out next. But when it feels right, then I will.”
Follow us on Facebook, or on Twitter @BBCNewsEnts. If you have a story suggestion email email@example.com.